We take the burden off your IT department and ensure the consistent availability of your systems
Under the SLA contracts of Adfinis SyGroup, your IT environment is monitored and maintained 24/7. The different service packages offered allow you a broad range of options to scale your needs, while guaranteeing the availability of your systems. Our SLA frees you up to concentrate completely on your core business.
Service Level Agreement (SLA) with Adfinis SyGroup
Automated system monitoring
The days when server systems had to be monitored manually and IT workers spent sleepless nights are now a thing of the past.
Thanks to SyMonitoring, we can now rely on automated system monitoring, receiving real-time alerts in case of failures. Combined with our different levels of SLA protection, we offer you an all-round carefree package. We work in the background to ensure the availability of your system, so that you can worry about what really counts.
Fast response times
Capable of responding within an hour, we live up to the highest standards.
Our monitoring satellites, which report to the central SLA framework, allow us to monitor and precisely target the capacity utilisation, hard disk space or available connections of your environment.
Comprehensive maintenance of critical systems includes more than just reactive support but also proactive measures, preventing failures from occurring in the first place.
Individual service level
Depending on the needs and wishes of our customers, we offer a selection of different service packages. This way, our customers are sure to receive precisely the level of service that makes sense for them.
Our SLA's utilise the SyMonitoring solution, which we developed in-house. Today, our team of experts is already using these monitoring and notification solutions to monitor and maintain hundreds of servers.
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